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Frequently Asked Questions

If this is my first appointment with you, how long should I schedule for it?

If this is your first appointment, it's recommended to schedule a 1-hour block to allow ample time for a thorough discussion. Follow-up appointments typically last around 30 minutes.

What is the clinic's cancellation policy?

The clinic's cancellation policy requires appointments to be canceled with at least 24 hours notice to avoid a fee. It's essential to provide adequate notice to prevent inconveniences for both the client and the clinic. Late cancellations or no-shows may result in charges to your account.

What are the consequences of late cancellations or no-shows, and how are the associated fees structured?

Late cancellations or no-shows for appointments may result in fees of up to $150 for repeated offenses. If you cancel with less than 24 hours notice or no-show for the third time, your credit card on file will be charged the full price of your appointment. New patient appointments that are missed will incur the cost of the appointment.

How do I make payments for my appointments, and what forms of payment do you accept?

Payment for each visit is due in full at the beginning of the appointment. We accept credit/debit cards and checks as forms of payment.

Can you bill my insurance, and what do I need to know about insurance coverage?

We can bill your insurance as a courtesy, but you may still need to pay for your appointment in full until your deductible is met. It's your responsibility to check your insurance plan for details such as mental health benefits, deductibles, and copay amounts.

Which insurance providers are you currently in-network with?

We are currently in-network with Aetna, Ambetter, Amerigroup, Blue Cross Blue Shield of MS, CAQH, Cigna, Humana BH, Magnolia Health (Cenpatico), Medicaid, Medicare, Multiplan- PHCS, Three Rivers, Tricare Prime, Tricare Standard, United Health Care (Opum), and Wellcare.

What happens if my insurance is not listed among your in-network providers?

If we are an out-of-network provider for your insurance, it's important to know that many insurances may not cover our entire fee. You may need to pay in full at the time of your visit, and any over-payment due to insurance will be credited to you after the claim is processed.

How can I determine the specifics of my insurance coverage before my appointment?

You can contact your insurance provider and inquire about your mental health benefits, out-of-network coverage, deductibles, copay, and coinsurance amounts to better understand your coverage prior to scheduling an appointment.

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